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Terms of Use

Last Updated: July 31, 2026

Effective Date: July 31, 2026

1. Introduction and Parties

These Terms of Use ("Agreement") govern the legal conditions between Statlabs ("Platform", "we", "our") and all visitors and purchasers ("User", "You") accessing our website and cognitive assessment services. By accessing the Platform, completing test assessments, or purchasing a premium report, you agree to be bound by all terms set forth in this Agreement.

2. Nature of Service and Membership Conditions

Statlabs is a digital platform offering personalized cognitive and behavioral analysis reports using advanced Large Language Models (LLMs) and quantitative psychometric metrics.

  • No Account / Membership Required: Our platform does not require user account creation, registration, or membership profiles.
  • Service Delivery: The unique access link to your purchased analysis report is delivered digitally to the email address provided during checkout instantly or shortly after purchase.

3. Payment Model: One-Time Fee (No Subscriptions)

Statlabs operates strictly on a transparent, one-time purchase model.

  • No Subscriptions: Your premium report purchase is a single, one-time payment for the requested service.
  • No Recurring Automatic Charges: Our system contains NO subscription mechanics or automatic renewal processes that periodically charge your card.
  • Upon payment, you are charged only the exact net amount displayed on the pricing page for the single report selected.

4. Payment Processing and Transaction Security

Statlabs utilizes authorized Merchant of Record (MoR) partners and top-tier payment processors for all digital content, subscription, and report transactions.

  • Merchant of Record (MoR): Payment processing, invoicing, global tax compliance, and order fulfillment are directly managed by our authorized Merchant of Record partners. The name of the authorized Merchant of Record or payment processor will appear as the merchant on your bank or credit card statement.
  • Financial Security: Credit or debit card details never reach or get stored on Statlabs servers. All transactions are executed via end-to-end encrypted, PCI-DSS Level 1 certified payment gateways.

5. 30-Day Refund and Cancellation Policy

If you are not satisfied with any digital content, premium profile insights, or interactive features purchased on Statlabs, we offer a 30-day money-back guarantee from the date of purchase, strictly subject to the anti-abuse provisions set forth below.

A. Certification & Deletion Warranty: By requesting a refund, you certify and warrant that you have (i) not shared, published, or distributed any copies, screenshots, generated 'Share Cards', verified badges, or premium report content with any third party, and (ii) permanently deleted, destroyed, and removed all saved copies or exports of these digital materials in your possession.

B. Strict Grounds for Refund Refusal

  • Prior Orders: You placed an order after having previously requested or received a refund on Statlabs in the past.
  • Disputes & Chargebacks: Your payment is linked to active chargeback, payment dispute, or reversal attempts through your bank or card issuer.
  • Continued Post-Request Access: You used, viewed, exported, or downloaded the Premium Report, Share Cards, or generated digital badges AFTER submitting a refund request.
  • Unauthorized Distribution & Multi-IP Access: We have strong reason to believe that you shared your Premium Report link, Share Cards, or access credentials with others (e.g., if system logs detect access attempts from multiple distinct geographic locations or IP addresses).
  • Fraudulent or Misleading Information: You provide intentionally misleading information, such as falsely reporting a legitimate transaction as fraudulent despite having actively accessed the report.

C. How to Submit a Refund Claim: To request a refund, email support@statlabs.co from the address used during checkout, specifying your Order ID. Upon verification and approval, access to your online report and verified badges will be permanently revoked, and funds will be credited to your original payment method within 3–5 business days.

6. Intellectual Property Rights

  • All algorithms, assessment questions, methodology design, texts, graphics, interfaces, and code structures on the Platform are the exclusive property of Statlabs.
  • Your purchased personalized report is intended solely for your personal use. Report content, Share Cards, and badges may not be copied, reproduced, redistributed, or resold for commercial purposes.

7. Medical and Clinical Disclaimer (Limitation of Liability)

Analyses and reports generated by Statlabs are provided strictly for entertainment, personal growth, self-awareness, and guidance purposes.

  • Reports do NOT constitute medical, psychiatric, or clinical diagnosis, therapy, or treatment in any capacity.
  • Individuals seeking guidance for mental health conditions or medical concerns should consult a licensed psychiatrist or healthcare professional. The Platform assumes no liability for personal decisions made based on report insights.

8. Prohibited Uses

Users are strictly prohibited from engaging in the following actions while interacting with our Platform:

  • Reverse engineering, scraping, or deploying automated bots against our platform infrastructure, LLM queries, or servers.
  • Providing fraudulent, unauthorized, or stolen payment details during checkout.

9. Modifications to Terms

Statlabs reserves the right to update these Terms of Use at any time. Revised terms become effective immediately upon being published on the Platform.

10. Contact Information

Platform: Statlabs

Email: support@statlabs.co